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Loan

 

1. What is Mobitel instant voice loan facility?

The Mobitel instant voice loan is an emergency credit facility available for you if you on prepaid, allowing you to obtain a reload on loan whenever your prepaid account balance runs out of credit.

2. How do I activate the Mobitel instant voice loan, and what loan options are available?

To activate a loan, simply dial the USSD code on your mobile phone corresponding to your desired loan amount from the list below.

The eligibility for the available loan options depends on how long you have been a subscriber to the Mobitel network. Based on your tenure, you can select and activate the loan that suits your needs.

Loan Options

(Rs.)

How to activate

(Dialing code)

Service charges.

(Rs.)

Validity period

Eligibility period

(Age On Network)

Applicable day

25.00

#247#25#

1.75 + Taxes

5 days

Above 3 months

 

50.00

#247#50#

4.00 + Taxes

7 days

Above 3 months

 

75.00

#247#75#

6.00 + Taxes

7 days

Above 3 months

 

100.00

#247

8.00 + Taxes

7 days

Above 3 months

-        Tuesday

-        Wednesday

-        Thursday

150.00

#247

12.00 + Taxes

7 days

Above 3 months

-        Friday

-        Saturday

-        Sunday

-        Monday

3. How can I become eligible for this service?

To be eligible for this service, your Mobitel connection (SIM) must have been registered for more than 3 months.

4.What is the minimum and maximum account balance I need to activate the Smart Loan? 

The minimum account balance required to activate the Smart Loan is Rs. 0.00, while the maximum account balance is Rs. 10.00. 

5. What products and services can I access by activating the instant loan facility?

You can use the loan to access any of the following products or services offered by Mobitel:

  • Outgoing calls (local)
  • Outgoing SMS (local)
  • Internet browsing
  • Value-added services

6. How can I check the available balance of my loan?

You can check the available balance of your loan by dialing *100# on your phone. You will receive an SMS with the remaining balance on your loan.

7. How can I re-pay my loan?

The loan amount will be automatically recovered in the following ways when you do a recharge.

Recharge Method

Recovery method

Description

Normal recharge

 

Full Recovery

If your normal recharge is sufficient to recover the total amount of the loan, the loan amount and the service fee will be deducted entirely.

 

Partial recovery

If your normal recharge amount is insufficient to cover the total loan amount and the service fee, deductions will be made partially.

 

Ex: If your loan amount is Rs.50 + service charge including taxes and you recharge Rs.30, the total recharge amount will be deducted towards repaying the loan. Any remaining balance of the loan needs to be paid off with a future recharge.

 

Voice/ Data Package Recharges

Full Recovery

If your Voice/ Data Package Recharge is sufficient to recover the total amount of the loan, the loan amount and the service fee will be deducted entirely.

 

Partial recovery

If your Voice/ Data Package Recharge amount is insufficient to cover the total loan amount and the service fee, deductions will be made partially.

 

Ex: If your loan amount is Rs.100 and you recharge Rs.59, the entire recharge amount will be deducted towards repaying the loan. Any remaining balance of the loan will need to be paid off with a future recharge.

 

 

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